General Terms and Conditions (GTC)

1. Scope of Application
These General Terms and Conditions (GTC) apply to all business relationships between Michaela Geppl and her clients (natural or legal persons), in particular – but not limited to – individual coaching sessions, mediations, seminars, workshops, lectures, and consulting services for companies and organizations.

The GTC apply regardless of whether the services are provided in person, by telephone, online (e.g., via video conferencing), or in any other form.

By accepting an offer or using any of the services provided by Michaela Geppl, the client expressly agrees to these GTC. They thus become an integral part of the contractual relationship.

Any general terms and conditions of the client that deviate from, contradict, or supplement these GTC shall not become part of the contract, even if known, unless their validity is expressly confirmed in writing by Michaela Geppl.

Amendments or supplements to these GTC, as well as any individual agreements, must be made in writing to be valid. Oral side agreements do not exist.

2. Appointment Duration and Scheduling
An individual session lasts 50 minutes. Additionally, preparation and follow-up times may be agreed upon as needed for optimal support and planning.
The duration and scheduling of intervals for mediations, workshops, seminars, and business consulting is determined individually and agreed upon in advance by all parties involved.
Unless otherwise agreed, scheduling is the responsibility of the contracting party or a designated third party. It is recommended to schedule appointments well in advance to ensure smooth planning and avoid scheduling conflicts.
If an agreed appointment is missed or not cancelled in time, the cancellation conditions specified in these GTC apply.

3. Fees and Payment Terms
The fee is agreed individually during the clarification of the assignment. All prices are in euros and exempt from VAT pursuant to § 6 (1) no. 27 of the Austrian VAT Act (small business regulation).
Unless otherwise agreed in writing, payment is due within 14 days of the invoice date without deductions to the specified bank account.

In case of late payment, a one-time payment reminder will be issued. If the outstanding amount is not paid within 7 days of the reminder, statutory default interest according to § 1333 of the Austrian Civil Code (ABGB) may be charged. Additionally, a flat fee of €40 for reminder costs and further collection costs may be claimed.

4. Cancellation Policy and Rescheduling
a) Individual Coaching and Consultations
Agreed appointments are binding. Cancellations or rescheduling are free of charge up to 48 hours before the scheduled time. For cancellations made on shorter notice, the full fee will be charged.

b) Mediations, Workshops, Seminars, and Business Consulting
Cancellations or early terminations must be submitted in writing (email is sufficient). The following cancellation fees apply:
• Up to 4 weeks before the event: €300 processing fee
• From 4 to 2 weeks before the event: 50% of the participation fee
• Less than 2 weeks before the event or in case of no-show: 100% of the participation fee

For early termination of flat-rate agreements (e.g., mediations, workshops, project packages, seminar series), 50% of the outstanding remaining fee is payable as a flat-rate compensation.
If a suitable replacement participant is provided, only the € 300 processing fee will be charged. For mediations, participation by replacement persons is not permitted due to methodological and potentially legal reasons.

If Michaela Geppl as organiser cancels the event—for example, due to an insufficient number of participants any payments already made will be fully refunded.
Further claims, in particular for compensation or reimbursement of expenses, are excluded.

5. Copyright and Usage Rights
All materials, concepts, presentations, and content provided are subject to the copyright of Michaela Geppl.
Use is permitted exclusively for the personal use of participants. Any further use, reproduction, or distribution to third parties—even in part—is prohibited without prior written consent.
Publication, even partial, is not permitted and may lead to civil and criminal consequences.

6. Liability and Health Condition
Participation in coaching sessions, consultations, seminars, workshops, and especially mediations is entirely voluntary and at the participant’s own risk.
Voluntariness is a core principle and essential requirement of mediation. Participants may interrupt or end the mediation at any time.
No guarantee of success is given. Participants are solely responsible for their personal learning and development processes.
Michaela Geppl does not provide medical or psychotherapeutic services. Participation requires sufficient mental and physical stability. It does not replace medical or therapeutic treatment.
No liability is accepted for any damages resulting from participants’ own actions.

Note on Human Energetics:
The services provided under human energetics do not constitute medical practice and are not a substitute for medical, psychological, or psychotherapeutic diagnosis or treatment. No medical diagnoses are made, no healing promises are given, and no therapies are conducted in the medical sense. The energetic work is intended as a complementary measure to activate the body’s own energy and self-healing capacities.

7. Confidentiality
a) General Duty of Confidentiality
Michaela Geppl commits to confidentiality regarding all business, operational, or private matters of clients that become known in the course of her work. This obligation continues beyond the end of the contractual relationship.

b) Special Confidentiality Provisions for Mediation
As a registered mediator under § 8 of the Austrian Civil Mediation Act (ZivMediatG), Michaela Geppl is legally bound to confidentiality as per § 18 ZivMediatG. This applies to all information obtained during a mediation procedure, regardless of the source.
The confidentiality obligation remains in effect even after the conclusion of the procedure.
Exceptions to confidentiality only exist:
if legally required to testify (§ 18 para. 3 ZivMediatG),
• for the assertion or defense of claims related to the mediation relationship,
• if all parties expressly and in writing consent.

All persons involved (e.g., co-mediators, expert consultants) are also bound to confidentiality.

8. Data Protection
The processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG). Detailed information can be found in the [Privacy Policy] (please insert link).

9. Final Provisions
Austrian law applies. Place of jurisdiction is Vienna, where legally permissible.
If any provision of these GTC is or becomes invalid, the validity of the remaining provisions remains unaffected. The invalid provision shall be replaced by a legally permissible provision that most closely reflects its intended economic purpose.